Based on the Decision of the Council of the Commission for Protection of Competition, an inquiry on competition related conditions on aftermarkets has been conducted. The inquiry encompassed aftersales services, guarantees, turnover and use of spare parts for motor vehicles and top selling home appliances – refrigerators and washing machines.

Apart from comprehensive conditions inquiry, specific conclusions are established in addition to the list of recommendations aimed at improving legitimate and fair market operations of all undertakings, as well as facilitating consumers and their organizations in perceiving products running costs.
The added intent of this inquiry, and in particular of its conclusions and recommendations, is to point the competent state institutions to the conditions on inquired markets, whilst to facilitate the proactive operating of the Commission aimed at deterring undertakings from competition infringement related acting.


The results of conducted researches and associated established conclusions, enabled adopting a number of positions that might serve the Commission for Protection of Competition and other competent authorities of the Republic of Serbia, as well as consumer associations, in planning, adopting and implementing measures and actions from their field of competence.

One of provided recommendations is to initiate a research on motor vehicle related prices and average running and servicing costs, as well as to publish and promote them in order to facilitate motor vehicle buyers’ consideration of total costs taken when purchasing motor vehicles and received product related value-to-price. The estimate of the research team is that such inquiry would contribute to the more realistic buyers’ comprehension of the scope of costs they endure when buying and servicing and repairing motor vehicles, which would contribute the intensifying competition on both basic products market and aftermarkets.


The results of aforesaid inquiry will be used in the course of preparing the Draft Regulation on conditions for group exemption of agreements in the motor vehicle sector, transporting the EU Commission Regulation no. 461/2010 into our legislative system.
The project is conducted in cooperation with the Public Policy Secretariat of the Republic of Serbia with financial and technical support from the PERFORM Project of the Swiss Agency for Development and Cooperation. As per Project’s ToR prepared by the Commission as contracting authority of the inquiry, the research was conducted by the Institute of Economic Sciences, as the Project research partner.

All undertakings and other expert community are hereby invited to submit their comments as per the Report, no later than December 31, 2016, to email address: office.kzk@kzk.gov.rs, referencing: Comment on the aftermarkets sector inquiry.